Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at Support@maison-vale.com.
Once your return is received and inspected, we’ll send you an email notification confirming we’ve received your item and whether your refund is approved.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days. Shipping is non-refundable. At this time, we do not provide prepaid return labels.
Shipping
To return your product, email us at Support@maison-vale.com.
You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you're shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Exchanges
The fastest way to get the item you want is to return your original item. Once your return is accepted, you can make a new purchase for the item you want.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund is approved.
If approved, you’ll be automatically refunded on your original payment method within 5 business days.